crix FAQ – Support and Betting Guide

Question 1

What information should I have ready before contacting support?

Accepted Answer

Before contacting crix support, have your account username, registered mobile number and a screenshot of the issue ready. For payment-related matters, also keep the transaction date, amount and your bKash or Nagad reference number on hand. This helps resolve issues faster.

Question 2

Does crix support speak Bengali?

Accepted Answer

Yes, the crix support team assists in both Bengali and English. Since the chat is set to Bengali by default with Bangladeshi players in mind, simply write in Bengali and you will get a reply in Bengali.

Question 3

What ways are there to contact crix support?

Accepted Answer

crix has two support channels: 24/7 live chat within the website and email support. There is no direct phone call option — so for urgent issues, live chat gives you the fastest response.

Question 4

Is support available at 2 AM or on weekends?

Accepted Answer

Yes. crix support is active seven days a week, twenty-four hours a day. Whether it is Eid night or early Friday morning, an agent is always available on live chat. Email replies may take a bit longer.

Question 5

How much detail should I include when reporting an issue by email?

Accepted Answer

In your email, include a description of the problem, your account username, the date and time of the issue, and any relevant screenshots. The more detail you provide, the faster the crix team can take the necessary steps — saving back-and-forth time.

Question 6

Where can I get help if I think I have a gambling problem?

Accepted Answer

In Bangladesh, you can contact Kaan Pete Roi (16789) or the National Institute of Mental Health (NIMH) for mental health support. crix also offers direct account blocking or self-exclusion — just request it via live chat.

Question 7

What signs of problem gambling should I watch out for?

Accepted Answer

Repeatedly increasing your bets to chase losses, hiding your gambling from family, losing focus on daily responsibilities, and placing more bets out of anger or frustration after a loss — these are signs of problem behaviour. In such situations, stop playing and seek professional advice.

Question 8

Can I set a deposit limit on crix?

Accepted Answer

Yes. On crix you can set a daily or weekly deposit limit through live chat. It is an effective way to keep your spending under control. Changing the limit after it has been set takes some time, so think it through carefully before deciding.

Question 9

Is there an age restriction to play on crix?

Accepted Answer

Yes, all casino and betting activity on crix is strictly for persons aged 21 and above. Age is verified during account verification. Creating an account or playing as a minor is strictly prohibited.

Question 10

Which markets can I bet on for cricket at crix?

Accepted Answer

crix offers several popular markets including match winner, toss winner, top scorer, runs in the first over, next wicket to fall and live in-play markets. In limited-overs matches there is no draw option — you simply pick between team A or team B.

Question 11

How do you read decimal odds? Please explain with an example.

Accepted Answer

Decimal odds are a multiplier of the total return — including your original stake. For example, if team A's odds are 2.10 and team B's odds are 1.75, a ৳1,000 bet on team B returns ৳1,750 in total (৳750 profit) if team B wins. If team A wins, you lose ৳1,000.

Question 12

What happens to a bet if a match is cancelled due to rain or a no-result?

Accepted Answer

If a match is incomplete or results in a no-result due to rain or any other reason, the full stake is generally refunded (voided). However, in a multi-bet the affected selection is removed and the remaining odds are used to settle the bet. Check crix's terms and conditions for the exact rules.

Question 13

Are the same markets available for BPL and international T20s?

Accepted Answer

crix offers the same core markets across BPL, IPL and international T20 series. However, major international tournaments such as the T20 World Cup or ICC series may also include additional special markets.

Question 14

Can I bet on a match while it is in progress with live in-play betting?

Accepted Answer

Yes. With crix live in-play betting you can place bets while the match is ongoing. Odds change every over, so timing your decision matters. If your network is slow, using the mobile app tends to be faster.

Question 15

How long does a withdrawal to bKash usually take?

Accepted Answer

On crix, withdrawals via bKash, Nagad, Rocket or Upay typically take between 15 minutes and 2 hours. In most cases the money arrives within that time. Occasionally, account verification or high-traffic periods may cause a slight delay.

Question 16

Do withdrawals take longer at night or on Fridays?

Accepted Answer

No, withdrawal processing on crix runs 24 hours a day. The standard timeframe (15 minutes to 2 hours) applies on nights and weekends as well. Bank holidays are not a factor since crix uses mobile wallets only.

Question 17

Can I withdraw to someone else's bKash or Nagad account?

Accepted Answer

No. Withdrawals on crix can only be made to a mobile wallet (bKash, Nagad, Rocket or Upay) registered in the player's own name. Third-party wallet withdrawals are not permitted. This is done to protect account security.

Question 18

My withdrawal is showing as pending — what should I do?

Accepted Answer

If your withdrawal has been pending for more than 2 hours, contact crix via live chat. Share your transaction ID and the withdrawal amount and the support team will check the status and resolve it promptly.

Question 19

When can bonus winnings be withdrawn?

Accepted Answer

For the crix welcome bonus, the bonus amount must be wagered 20 times. Example: if you receive a ৳1,500 bonus on a ৳1,000 deposit, you must complete ৳1,500 × 20 = ৳30,000 in wagers before withdrawing. Once the wagering is complete, winnings can be withdrawn in the usual way.

Question 20

How do live dealer games work — is it a real person?

Accepted Answer

Yes. In live dealer games, a real human dealer operates cards or a wheel from a professional studio and streams it via video. You watch the game in real time, place bets, and in some games you can also chat.

Question 21

How do you play roulette? What are the main markets?

Accepted Answer

In roulette, the dealer spins a wheel and the ball lands on a number — that is the result. Simple bets include red/black, odd/even and 1–18 or 19–36, all paying 1:1. Winning a straight-up bet on a single number pays 35:1. crix offers both European and live versions.

Question 22

Can you explain the rules of Baccarat simply?

Accepted Answer

In Baccarat you bet on Player, Banker or Tie. The dealer deals two cards to each side and the hand closest to 9 wins. If a card value is 10 or more, 10 is subtracted from the total. A small commission is deducted on a Banker win.

Question 23

Are Teen Patti and Andar Bahar available on crix?

Accepted Answer

Yes. Teen Patti is a South Asian card game where you build the best hand from three cards. In Andar Bahar, one card is shown and you guess which side — Andar or Bahar — the matching card will land on. Both are available on crix in live dealer format.

Question 24

Can I play live dealer games on a slow internet connection?

Accepted Answer

Live dealer games require a reasonably stable connection since they stream video. On a slow network you can lower the video quality and still play, though the betting panel should not be affected. Wi-Fi generally gives a better experience than mobile data.

crix FAQ — Support, Betting and Game Guide

Table of Contents

Customer Support

Responsible Gaming

Cricket and Sports Betting

Withdrawal Questions

Live Dealer Games

Have more questions? Talk to us directly

Live Chat Support

Email Support