crix Privacy Policy

Introduction and Scope

crix is an online betting and casino platform operating for users in Bangladesh. This Privacy Policy applies to the crixlogin.cam website and the crix mobile app. When you register, log in, or use any of our services on the platform, the terms of this policy automatically apply.

The purpose of this policy is to clearly inform you about what information we collect, why we collect it, and how it is used and stored. Using our services means you agree to this policy. If you do not agree with any part of this policy, please refrain from using our platform.

To learn more about crix's overall terms of service and usage guidelines, please read our Terms and Conditions, which contain all instructions regarding account management, bonuses, and payments.

What Information We Collect

crix collects various types of information, described in detail below:

2.1 Registration and Identity Information

When you open an account with crix, the following information is collected:

• Full name (as per national ID card or passport)
• Date of birth (for age verification — crix is for users aged 21+ only)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card number or other government-issued identity document details

2.2 Financial Transaction Information

During deposit and withdrawal processes, we record the following information:

• bKash, Nagad, Rocket, or Upay account number (for transaction verification only)
• Transaction amount, time, and status
• Transaction reference number

2.3 Device and Browsing Information

The following technical information is automatically collected when you visit our site:

• IP address and device type
• Browser name and version
• Operating system
• Time spent on the site and pages visited
• Cookie and session information

2.4 Gaming Activity Information

To personalise your gaming experience and ensure responsible gaming, we store:

• Type and duration of games played
• Betting history and amounts
• Win and loss records
• History of bonus and promotional offer usage

Purpose of Information Use

Information collected by crix is used for the specific purposes described below. Personal information is never sold to any third party.

3.1 Service Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing customer support
• Managing VIP programmes and bonus offers

3.2 Security and Fraud Prevention

• Preventing unauthorised access to accounts
• Detecting and investigating suspicious transactions
• Preventing multiple accounts or bonus abuse
• Controlling access through IP verification

3.3 Responsible Gaming

crix is committed to ensuring responsible gaming. Using your gaming activity information, we can identify risky behaviour and provide the necessary support. For more details, please read our Responsible Gaming page.

3.4 Communication and Marketing

• Sending transaction and account-related notifications
• Informing you about new promotional offers (if you have given consent)
• Collecting user feedback to improve service quality

Information Storage and Security

crix follows industry-standard technical practices to protect your personal information. All information stored on our servers is secured through SSL (Secure Socket Layer) encryption.

4.1 Technical Security Measures

• SSL/TLS encryption — for all data transfers
• Password hashing — never stored in plain text
• Two-factor verification (OTP) available
• Regular security audits and vulnerability testing
• Physical security controls at data centres

4.2 Data Retention Period

Collected information is retained for as long as your account remains active. Even after account closure, financial transaction records and identity verification information may be retained for a defined period as required by applicable legal obligations.

Sharing Information with Third Parties

crix never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:

5.1 Service Provider Partners

The minimum information necessary for operations is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), game providers (such as Pragmatic Play, PG Soft, JILI, Evolution), technical infrastructure, and customer support services. These partners may use the information only for the designated task and are required to follow their own privacy policies.

5.2 Legal Requirements

In cases of court orders, government agency investigations, or other legal obligations, crix may be legally required to provide the necessary information to the relevant authorities.

5.3 Fraud Prevention

In cases of serious fraud, limited information may be shared with other organisations in the interest of investigation. No information beyond what is necessary is disclosed in such cases.

Cookies and Tracking Technology

The crix website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the site's functionality.

6.1 Types and Uses of Cookies

• Essential Cookies: Necessary for maintaining login sessions, security verification, and core functionality.
• Functional Cookies: Remember your language preferences and site settings.
• Analytical Cookies: Help understand which parts of the site are used most — this information is used to improve the site.

6.2 Cookie Controls

You have the option to accept or reject cookies in your browser settings. However, disabling essential cookies may cause some features of the crix site to not function properly.

Your Rights and Controls

As a crix user, you have the following rights regarding your personal information:

7.1 Right to Access Information

If you want to know what information we hold about you, you can submit a request to customer support. crix provides support in Bengali and English via 24/7 live chat and email.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction. The information will be corrected as soon as possible after identity verification.

7.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can unsubscribe through your account settings or via customer support. Urgent notifications related to transactions and security will always be sent.

7.4 Right to Close Your Account

You may request to close your crix account at any time. Upon account closure, personalised information will be deactivated; however, financial transaction history may be retained for a defined period for legal reasons.

Protection of Minors

crix strictly follows a 21+ age policy. Our platform is for persons aged 21 or above only. Age is verified at the time of registration, and any account identified as belonging to a minor is closed immediately.

We do not knowingly collect any personal information from minors. If you believe a minor has registered on our platform, please inform customer support.

Policy Changes and Updates

crix reserves the right to amend this privacy policy as needed. For significant changes, advance notice will be sent to the registered email or mobile number. The amended policy will take effect from the date of publication.

Continued use of the site after a policy change will be taken to mean that you agree to the new policy. Therefore, it is recommended that you read this page regularly.

To learn more about crix, visit our About Us page, which contains detailed information about the platform's goals and operations.

Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact our customer support team:

• Live Chat: Available 24/7 — in Bengali and English
• Email: [email protected]

We respond with the utmost importance to all privacy-related matters. For general questions, you will find answers to frequently asked questions in our FAQ section.