crix Responsible Gaming Guidelines
Gaming should be a source of enjoyment — not stress. crix believes every player should know their limits and stick to them. Here you will find self-control tools, warning signs, and paths to support when needed.
The Right Attitude to Gaming
Online betting and casino gaming is a form of entertainment for millions of people. But like any form of entertainment, there is a line — when gaming turns from enjoyment into habit, problems begin. crix wants every player to stay aware so that gaming always remains purely entertainment.
Our Terms and Conditions clearly state that crix is only for individuals aged 21 or older. Age is verified during account registration and accounts for minors are not approved. If you have younger family members at home, keep your account secure from them — use a strong password and always log out of your device.
Before you play, ask yourself: how much time and money are you prepared to spend? Decide that first, then play. Repeatedly betting to recover lost money, or playing with money your household needs — these are warning signs. You can protect yourself at any time using crix's self-exclusion and deposit limit tools.
Visit our FAQ page for more information — it has answers to common questions about responsible gaming. To learn about us and crix's core principles, read the About Us page.
Strictly Prohibited for Anyone Under 21
To take part in any form of betting or casino gaming on crix, you must be at least 21 years old. This is not just a rule — crix is firmly committed to protecting minors. If you know that a minor is using someone's account, please notify our support team immediately.
Self-Control Tools
crix has several tools to help you stay in control of your gaming. Contact our 24/7 live chat or email at any time to activate them.
Deposit Limit
Set a maximum limit on your daily, weekly, or monthly deposits. You will not be able to deposit beyond the set amount.
Time Limit
Decide in advance how long you will play in a session. Once the set time passes, you will be shown a warning.
Self-Exclusion
You can close your account for a set period or permanently. You will not be able to log in while it is active.
Bet Limit
Control the total amount you bet over a given period so you do not take on excessive risk.
Cooling-Off Break
Take a temporary break from gaming for a few days or weeks. No betting or gaming will be possible during this time.
Reality Check
Set up pop-up notifications at regular intervals so you are consciously aware of how long you have been playing and how much you have spent.
Request Self-Exclusion
If you feel you need a break, fill in the form below. Our support team works 24/7 — your request will be processed as quickly as possible.
For urgent help, contact our live chat directly — a break can be activated immediately.
Warning Signs of Problem Gaming
If you notice any of the following signs in yourself or someone you know, seek help right away.
Chasing Losses
Repeatedly betting to recover losses only makes the situation worse.
Playing with Household Money
Spending money meant for rent, food, or other essential costs on betting is a sign of a serious problem.
Playing for Hours on End
Being unable to stop playing before family time, work, or sleep is a sign of lost control.
Hiding It from Family
If you have to lie to family members about how much you play or how long, something is wrong.
Restlessness When Unable to Play
Feeling irritable or anxious when you cannot play is an early sign of addiction.
Borrowing Money to Play
Betting with borrowed money from friends, family, or a bank makes the problem worse quickly.
Where to Find Support
Asking for help is not a sign of weakness — it is the first step of courage. crix provides direct support and also guides you toward professional help.
crix Live Chat Support
Our support team is available in Bengali and English 24 hours a day, 7 days a week. Report any problem or urgent exclusion request directly via live chat — action will be taken promptly.
Email Support
If you need written communication, send a message to our support email. Describe the situation in detail in Bengali — the team will respond as soon as possible.
Family and Close Ones
Tell someone you trust in your family about your problem. Having family support makes the path to recovery much easier — do not fight alone, reach out for help.
Professional Counselling
Seek help from a mental health specialist or addiction counsellor. Several government and private organisations in Bangladesh provide free or low-cost advice in this area. Contact your nearest hospital or mental health centre.
Support Groups
Join a support group that works with gambling addiction. Talking with others who face the same problem and sharing experiences helps speed up the recovery process.
Our Commitment to Responsible Gaming
crix believes that creating a safe environment is not only the player's responsibility — it is also the platform's responsibility. That is why we strictly follow these principles:
- Accounts for minors are strictly prohibited — age verification ensures the 21+ requirement is met
- Self-exclusion and limit-setting tools are available to use free of charge at any time
- 24/7 support in Bengali — available via both live chat and email
- If unusual gaming patterns are detected, the support team proactively reaches out
- Player data is kept secure — details are in our Privacy Policy
- No bonus or promotion pushes a player to bet beyond their limits
Is Gaming Enjoyment or Stress?
Ask yourself the following questions. If the answer to any one of them is "yes", it is time to take a break:
- Am I betting beyond my budget?
- Am I playing to recover money I have lost?
- Am I being dishonest with my family?
- Do I feel restless when I cannot play?
- Am I skipping work or sleep to play?
If the answer is "yes", talk to us on live chat right now — you will receive support, not judgment.
What Parents Should Do
If there are minor family members at home, keeping them away from online gambling platforms is a parent's responsibility. The following steps may help:
Use a strong password — set a password on your crix account that no other family member can guess.
Log out of your device — always log out after use and it is best not to save your password in the browser.
Keep parental controls on — use the option in your device settings or browser to block gambling-related sites.
Talk openly — discuss the risks of online gambling with teenagers. Awareness is the best prevention.